This website has been designed so that you can visit it without the need to provide personal information about yourself.
Norfolk Constabulary reserves the right to gather information relating to site usage. Any information gathered is primarily for internal use to allow us to refine and improve the service we provide.
The provision of personal data is, when required to enable us to provide a specific service to the user, entirely optional. The details collected will only be used for a policing purpose or for the administration of that service.
All communications with Norfolk Constabulary may be monitored for the purposes of public safety, the prevention and detection of crime, and the apprehension and prosecution of offenders.
All information provided to Norfolk Constabulary via our website, or through other means of communication, will be treated in confidence and will not be disclosed to third parties unless we have your permission or are required to do so by law.
Personal information requested via this website and its services is processed in accordance with GDPR and the Data Protection Act 2018. We are using Futr.ai’s chat bot software which is installed on the website to provide you with the ability to find answers to your non-urgent policing enquiries.
As a public service we engage every day with members of our communities, and we recognise that some of the more general questions we are asked can be similar in nature. Offering a new tool on our website allows anyone to be able to ask for advice and receive automatic answers to the most frequently asked questions that we receive.
This new feature does not replace our existing methods of communication. Urgent queries or questions related to specific cases should continue to be reported in the usual way.
The trial of this new tool, which can be accessed from every page of our website, will last for three months. We will continuously review the questions asked and add further information and answers as the trial progresses, to improve the service to you.
Our chat trial is a secure online service; however, it is the users’ responsibility to be mindful when using the service on a shared computer or in an open public space. Any information provided via this service we be retained in line with the Constabulary’s Retention Schedule. For more information on how the Constabulary process personal data, please take a look at the Information Charter.
The chat service also provides users with the opportunity to provide feedback on their web chat experience with us.
Abusive or nuisance use of chat messaging will not be tolerated. We kindly ask you not to misuse this online facility, however if you choose to ignore this request we may decide to prosecute you under the Malicious Communications Act 1998.
If you require non-emergency assistance, please report this to us online or call 101.
Always phone 999 in emergencies.
A cookie is a small file that can be stored on your computer by a website. It can then be accessed by that website to customise your user experience of the website. It's important to clarify that cookies do not collect any personal data stored on your hard drive or computer.
We have carried out a cookie audit and the cookies set by our website are listed below:
Type of cookie
Preserves users states across page requests.
This cookie remembers the user’s agreement to accept website cookies.
This cookie remembers that user has closed the site emergency message.
When the user opens the Recite me accessibility toolbar, this cookie is saved, to keep it open.
SESS (random character id)
This cookie is made by the content management system to identify the browser for a logged-in user account.
_ga, _gat, _gid, collect
These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.
_fbp, fr, tr
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
These cookies are used by the content management system when the user is logged in, to remember settings for system features.
GPS, PREF, VISITOR_INFO1_LIVE,
These are cookies set by embedded YouTube videos, for personalisation, advertising, and analytics purposes. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevant to your interests.
YSC, yt-remote-session-name, yt-remote-session-app, yt-remote-fast-check-period, yt-remote-device-id, yt-remote-cast-installed, yt-remote-connected-devices,
Used by Google DoubleClick to register and report the website user's action s after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
This cookie is used to send data to Google Analytics about the visitor's device and behaviour. It tracks the visitor across devices an d marketing channels
__utmz, __utmt, __utmb, __utma, sc_anonymous_id
These are cookies set by embedded SoundCloud media, for personalisation, advertising, and analytics purposes. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevant to your interests.
We use Google Analytics to evaluate how users use our website. The IP address of your electronic device is collected and is stored by Norfolk Constabulary for 26 months. If you wish to opt out of being tracked by Google Analytics across all websites, visit: https://tools.google.com/dlpage/gaoptout
Types of cookies
'Session' or 'Transient' cookies are temporary bits of information that are erased once you exit your Web browser window or otherwise turn your computer off. Session cookies are used to improve navigation on web sites and to collect statistical information.
'Persistent', 'Permanent' or 'Stored' cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g. login passwords), helping to determine what areas of the Web site visitors find most valuable, and customising the web site based on your preferences.
To find out more about cookies and how to manage them, visit www.allaboutcookies.org
Children under 16 years of age should not submit information to any website without prior consent of a parent or carer.
Norfolk Constabulary will ensure that statutory rights to information under the provisions of the General Data Protection Regulation; Data Protection Act 2018; Freedom of Information Act 2000 and the Environmental Information Regulations 2004 are addressed. Should you find any of the information held about you is incorrect or misleading, the Constabulary will ensure it is thoroughly assessed and corrected where appropriate. For further details on your rights and how we use information, please see the Information Charter. Alternatively, please contact the Data Protection Officer, Bethany Mortimer :
Information Management Department
Norfolk and Suffolk Constabularies